Terms of service

1. The service

Stillbound provides CaskIQ — an operating-intelligence workspace for whiskey businesses. CaskIQ ingests cask records, maps them to a canonical schema, calculates inventory and maturation metrics, and surfaces operational actions for distillery operators.

Access is limited to provisioned users and approved workspaces. Customer access is granted following a signed commercial agreement, NDA, and DPA.

2. Pilot outputs

CaskIQ outputs are decision-support materials, not legal, tax, accounting, or excise advice. Compliance, finance, and regulatory actions must be reviewed by the customer's responsible professional before filing or execution. Stillbound does not file excise or warehouse-stock returns, and does not act as a bonded warehouse agent, on the customer's behalf. The customer's authorised warehousekeeper remains responsible for all filings to their excise authority.

3. Acceptable use

You agree not to: misuse the service or use it for any unlawful or infringing purpose; reverse-engineer, decompile, or attempt to extract the source code or models; probe, scan, or circumvent access controls or tenant isolation; upload malicious code; or resell or sublicense the service without written agreement. You are responsible for the activity of your provisioned users.

4. Customer data

Customer data remains customer confidential information. Stillbound uses uploaded records solely to provide the contracted workspace, calculations, dashboards, review packs, and support actions. Records are not used to train third-party AI models and are not shared with third parties except as required to operate the service under the DPA subprocessor schedule.

5. Intellectual property

Stillbound owns all rights in the CaskIQ platform, including software, algorithms, UI, and documentation. Customer data and the operational insights derived from it remain the property of the customer. Stillbound does not acquire any rights in uploaded records or derived outputs beyond what is necessary to provide the service.

6. Availability and support

Service levels, support hours, uptime commitments, and maintenance windows are set out in the applicable order form or statement of work. During the pilot phase, availability is provided on a reasonable-efforts basis.

7. Suspension and termination

Either party may terminate as set out in the signed customer agreement. Stillbound may suspend access immediately where necessary to address a security risk, a material breach of these terms, or a legal requirement, and will restore access once the cause is resolved. On termination, data export and deletion are handled as set out in the DPA.

8. Changes to these terms

We may update these terms as the service develops. For material changes, we will give at least 30 days' notice before they take effect, by email or in-app notice. Continued use after the effective date constitutes acceptance. Where the signed customer agreement sets a different change process, that process prevails.

9. Warranties and disclaimer

During the pilot phase the service is provided “as is” and “as available”, without warranties of any kind beyond those that cannot be excluded under applicable law. Stillbound does not warrant that outputs are error-free or fit for a particular regulatory or commercial purpose; outputs are decision-support and require review by your responsible professional (see section 2). Any warranties in a signed customer agreement prevail over this section.

10. Limitation of liability

To the extent permitted by applicable law, Stillbound's liability for any claim arising under or in connection with this agreement is limited to the fees paid by the customer in the preceding twelve months. Stillbound is not liable for indirect, consequential, or special loss. Nothing in these terms excludes liability that cannot be excluded under Irish law, including for death or personal injury caused by negligence, or for fraud. Final liability terms are governed by the signed customer agreement.

11. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control. If such an event prevents Stillbound from providing the service for more than 30 consecutive days, either party may terminate, and the customer is refunded any prepaid fees for service not delivered.

12. Assignment

Neither party may assign this agreement without the other's written consent, except that either party may assign to a successor in connection with a merger, acquisition, or sale of substantially all of its assets, on written notice.

13. Governing law

These terms are governed by the laws of Ireland. Any disputes arising from the use of the CaskIQ platform are subject to the exclusive jurisdiction of the Irish courts.

14. Full agreement

These terms are supplemented by the signed customer agreement, NDA, DPA, and order form. Where there is a conflict, the signed agreement prevails. Final commercial terms, service levels, and data-processing obligations are governed by those executed documents.

Questions: hello@stillbound.ai